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FAQ
Q: Do you ship internationally?
A: We accept orders with shipping address to Canada and Australia. Please select your respective John Hardy Online Boutique by clicking the button “CHANGE REGION” on the left side of the footer on the John Hardy webpages. Please read the “SHOPPING GUIDE” on the respective Online Boutique for more details. Please note that we do not ship orders to P.O. Boxes and APO/FPO addresses.
We welcome email or phone enquires for orders shipping to order regions. Please email us at eshop.int@johnhardy.com or call our customer service hotline at 852-2864 3697 for Australia orders and 1-888-838 3022 for Canada orders.
Q: What is the shipping fee and shipping time?
A: Please refer to the following table for the details.
| Shipping Country | Shipping Fee | Shipping Time |
| Canada | CND$28 | 2 - 5 Business Days |
| Australia | AU$28 | 2 - 5 Business Days |
Q: Do you collect tax and duties?
A: We do not collect tax and/or duties for orders. Please note that when you order from John Hardy International Online Boutique, you are regarded as an importer who must comply with the laws and requirements of the country in which you are receiving the items. You will be responsible for any VAT, customs duties, import duties and other taxes which are levied when your order reaches its specified destination. John Hardy International Online Boutique has no control over these charges.Please note that you will be responsible for any shipping cost, custom duty and any tax incurred should you reject to pay the sales tax and custom duty. The final amount will be refunded to your credit card after deducting all the incurred costs. The respective dollar amount will be deducted before refunding to your credit card.
Q: Where can I find retail stores which sell John Hardy jewelry?
A: Follow the Store Locator link on this website to find the John Hardy retailer nearest to you.
Q: Can I buy John Hardy jewelry online?
A: You can buy John Hardy jewelry online at any of our Online Boutiques, www.JohnHardy.com. Many of the stores on the Store Locator link also have online shopping facilities.
Q: I am planning a trip to Bali and would like to visit the John Hardy compound. How do I find it?
A: Visitors are always welcome! To book an appointment, please contact Mrs. Trisna Dewi at visit@johnhardy.com or by phone at +62 (0) 361 469 888.
Q: My jewelry turns dark after wear or storage. How should I clean it?
A: Silver oxidizes (turns dark) naturally when exposed to air. Most gold and silver jewelry is easily cleaned with a liquid detergent solution. Avoid using anything with abrasives or bleach. Click here for more on Jewelry Care.
Q: My piece of jewelry needs repair. What should I do?
A: To have your jewelry repaired, please refer to the Repair section of our website.
Q: Do you make custom pieces?
A: Requests for custom pieces will be considered on a case-by-case basis. Please address queries to Customer Service.
Q: Do you do wedding rings or wedding bands?
A: Although John Hardy does not do a line of wedding rings as such, discerning customers have found that a number of our rings make distinctive wedding bands.
Q: I'm interested in a particular piece that I saw in a magazine. Can you tell me where to buy the piece?
A: Kindly send details of your query to Customer Service. Please include as much about the piece as you can and where you saw it. We will try to locate details on the piece for you. If you know the name of the magazine, you should be able to find it under Press/Editorials on this website. Product details are at the bottom of the editorial.
Q: I lost a beloved piece. Can it be replaced?
A: Please write to us at the Contact Us section with details, and we will tell you how we can help you replace your lost piece.
Q: I lost an earring/cufflink/tuxedo stud. Can I get a replacement to match?
A: Please write to us at the Contact Us section with details, and we will tell you how we can help you replace your lost piece.
Q: How do I determine the size of a bracelet?
A: A bracelet is measured from the middle of the clasp at each end.
Q: I would like to resize my John Hardy ring/bracelet/necklace. Is this possible?
A: Rings can only be sized up or down by one size. Bracelets and Necklaces can only be sized down. For further assistance, please write to us at Contact Us section or visit our Repair section to learn how you can mail the piece in to get it resized.
Q: Where's my birthday card/birthday pin?
A: If you didn't receive your birthday card or pin, perhaps your mailing information is not up-to-date. Please check your address at the John Hardy Club page and contact the John Hardy Club service.
Q: How do I subscribe to/unsubscribe from the newsletter?
A: Just subscribe/unsubscribe on the link Join Newsletter on our website.
Q: Where can I get a catalogue?
A: John Hardy does not publish a printed catalogue due to environmental concerns, but you can view the current collections on this website under Collections. The entire catalogue can be viewed at any official dealer.
Q: There are no stores carrying John Hardy in the country where I live. How can I buy John Hardy items?
A: You can shop online at our Online Boutique and choose your shipping destination. Many of the stores on the Store Locator link also have online shopping facilities.
Q: I own a shop and want to sell John Hardy jewelry. How do I go about it?
A: Please email us at eshop.int@johnhardy.com and we will contact you with details as soon as possible.
